C9TAYA How C9TAYA Protects Your Account and Personal Data

1 Policy Overview

This Privacy Policy explains how C9TAYA collects, uses, stores, and protects the personal information of everyone who comes across our platform — whether you're visiting the website at c9taya.casa, playing via the C9TAYA mobile app, or just browsing before signing up. The same level of protection applies to registered members and to visitors who haven't created an account yet, so you're covered either way.

Safeguarding your personal data is something we take very seriously. C9TAYA collects only the information we genuinely need, keeps it stored securely, and never uses it in ways you wouldn't reasonably expect. Our site has been recognized by GEO TRUST with a secure website certificate, and all member information is encrypted so your privacy remains protected at all times. After reading this policy, if you still have questions — whether they're about secure sign-in, account recovery, or profile protection — our customer support team is ready to assist you 24/7.

By creating a C9TAYA account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. You also agree to the collection and use of your information exactly as described on this page. Please note that C9TAYA is intended for players aged 21 and above, and we encourage everyone to play responsibly. If any part of this policy does not work for you, you are free to stop using our services at any time.

2 What Personal Data We Gather

At C9TAYA, personal information reaches us in a few different ways. Some of it comes directly from you — like when you sign up for an account or update your profile details. Other bits are picked up automatically through your device and browser while you're on the site. We may also receive information from third-party verification providers, which helps us confirm who you are and adds an extra layer of protection for your account. Here's a simple breakdown of the data categories we collect:

3 How Your Data Gets Used

C9TAYA only collects and uses your personal information for clear and lawful reasons. If we ever need to handle your data in a way that is not explained in this policy, we will ask for your permission first.

• Managing Your Account We use the details you give us, like your name and contact information, to set up and maintain your C9TAYA account, confirm who you are, and keep you posted about anything related to your account.
• Payment Handling Your financial details help us handle your deposits and withdrawals smoothly. We also keep transaction records for accounting and to meet legal requirements.
• Platform Safety We also look at technical data like your IP address and the device you are using to spot and stop fraud, unauthorised access, and other security risks.
• Responsible Gaming We keep an eye on how you use the platform, including your betting history and how long your sessions last, to see any signs of problem gambling. If needed, we step in with responsible gaming measures.
• Customer Support Any messages you send us are used to answer your questions, sort out concerns, and make our support service better for everyone.
• Legal Compliance In some cases, we need to keep certain data to follow the law, including anti-money laundering rules, tax obligations, and other legal duties we have as a platform.
• Improving the Platform We also study combined and anonymised data to see how players interact with C9TAYA. This helps us improve the overall experience and make the platform easier to use.

We will not share your personal information with third parties so they can send you unwanted promos. If we ever send you promotions from C9TAYA itself, it’s only because you agreed to receive them, and you can unsubscribe whenever you like.

4 Why We Process Your Data

C9TAYA handles your personal data based on these legal grounds:

• Contractual Necessity To keep your C9TAYA account running smoothly and handle your deposits and withdrawals without a hitch, we process certain personal details like your identity, contact information, and financial data. This processing is part of the agreement you enter into when you join us, and it covers the day-to-day operations of your account plus the transactions you request.
• Legal Obligation Some data processing is simply required by law. We carry out identity verification to stay compliant with anti-money laundering regulations, and we keep transaction records to meet regulatory and reporting requirements. These are legal obligations we cannot set aside.
• Legitimate Interests C9TAYA also processes technical and usage data out of legitimate interest in keeping the platform stable and well protected. This allows us to detect fraud, prevent unauthorized access, and continuously refine the overall gaming experience for everyone — including responsible players aged 21 and above.
• Consent For any handling of your data beyond the purposes described above — such as promotional messages or special offers — we will get your explicit consent first. You have the freedom to withdraw that consent anytime, and we will act on it without delay.

5 Data Sharing

C9TAYA never sells your personal information. We do not hand your data over to advertisers, data brokers, or any third party that would use it for commercial purposes unrelated to your account. When it comes to your privacy, our position is clear and firm.

In limited cases, C9TAYA shares personal data with third parties, but only for the specific purposes listed below and nothing more:

• Payment Processors Authorized payment processors receive only the financial details needed to complete your deposit and withdrawal requests. These providers operate under their own privacy policies and are held to strict data processing agreements with C9TAYA.
• Identity Verification Providers When KYC verification is required, your identity documents may be passed on to a certified verification provider. The provider uses these documents solely to confirm who you are, and the files are not retained beyond the completion of the verification process.
• Regulatory Bodies: As part of our privacy policy, there are situations where C9TAYA is legally required to share certain details with regulators, law enforcement, or other public offices. When this happens, we only release what the law specifically asks for, and we keep the disclosure to the smallest possible scope. We do not volunteer extra information, and we always make sure that any sharing of this kind follows the proper legal process.
• Fraud Prevention Partners: To keep C9TAYA safe from scammers and dishonest behavior, we sometimes share technical information with fraud prevention and security partners. These groups help us detect suspicious activity early, protect member accounts, and maintain a clean gaming environment for everyone. Only the bits of data needed for this purpose are ever shared, and they are handled under strict safeguards at all times.
• IT and Hosting Partners: Running an online gaming platform takes reliable infrastructure, which is why C9TAYA partners with third-party hosting and service providers. These partners help keep the site up and running, but they can only access the data they genuinely need to perform their tasks. Every provider is bound by strict confidentiality agreements, so they cannot use or share your information beyond what we permit.

6 Cookies and Tracking Tools

Like most online platforms, C9TAYA uses cookies and similar tracking technologies to keep everything running smoothly. These help us remember your preferences, recognize you when you return, and better understand how players navigate the site. Simply put, cookies are small text files that your browser stores on your device while you visit C9TAYA, making your experience more convenient and personalized.

Here are the cookie types we use:

• Essential Cookies Overview: Essential cookies are the ones we simply cannot work without. They manage your login session, keep your account secure, and remember choices like your preferred language and currency. Because they are so fundamental to how the platform operates, turning them off would affect core functionality. If you decide not to accept them, some parts of C9TAYA may not function as they should, and your experience could be limited.
• Cookies for Analytics By studying how members move around the site, C9TAYA learns which areas attract the most attention, where players tend to stop or step away, and how long a typical session lasts. Everything is pulled together in bulk and stripped of personal identifiers, so no single user can be recognised. That understanding helps the team fine-tune the platform and keep the experience smooth from sign-in to game play.
• Cookies for Site Functionality These remember your choices on the platform, like the games you usually open or the way you prefer the layout to appear, so you don't need to adjust them again whenever you come back.

You can control your cookie settings straight from your browser. Most browsers will let you block new cookies or erase the ones already saved. Just keep in mind that turning off the essential cookies may prevent the C9TAYA site from loading properly or affect how you sign in.

7 How Long We Keep Your Information

C9TAYA holds on to your personal details only while your account stays active, plus whatever additional period Philippine law requires after you close it. Each category of information has its own timeline, and we outline those timeframes below so you always know what happens to your data.

• Account and Profile Information Stored for the entire time you're a member and then for at least five years following account closure, to keep in step with anti-money laundering rules.
• Payment and Betting History Kept for no fewer than five years from the date of every transaction, so our financial records stay in line with compliance expectations.
• Customer Support Messages Saved for two years after our final contact with you, unless that conversation is linked to an open dispute or a legal concern — in that case, we keep it much longer.
• Device and Browsing Details Held for up to 24 months from the moment we collect it. After that, we either anonymise it or delete it altogether.

When the reason for collecting your data has passed and no regulation demands that we keep it, C9TAYA deletes it securely or transforms it into anonymous statistics. Information that can no longer be connected to you may be kept for an extended period purely for internal reporting and analysis, which helps us improve the service while protecting your privacy.

8 Keeping Your Data Safe

At C9TAYA, protecting your personal information is something we take very seriously. We have put together a comprehensive set of technical and organizational safeguards to keep your data safe from unauthorized access, accidental loss, destruction, or any form of tampering. As part of that commitment, our platform is recognized by GEO TRUST and holds a secure website certificate, giving you extra confidence every time you visit.

• All information that travels between your device and the C9TAYA platform is protected with SSL/TLS encryption. You can easily check this by looking for the padlock icon in your browser's address bar whenever you're on c9taya.casa. For financial transactions, we also apply 128-bit SSL encryption to keep your details even more secure.
• Your most sensitive details—like payment information and ID documents—are kept in encrypted form on secure servers. The encryption keys are stored separately from the data they protect, which means there's an extra layer of defense in case one part of the system is ever compromised.
• Within C9TAYA, access to personal data is limited to a need-to-know basis. Only employees who genuinely require your information to perform their job duties are allowed to see it. Everyone else simply doesn't get access.
• We also run regular security audits and penetration tests across the C9TAYA platform. These checks help us spot any weaknesses early and make sure they're fixed before they can turn into real problems.
• All staff members who handle personal data undergo ongoing training on data protection rules and security best practices. This keeps our team sharp and ensures your information is treated with the care it deserves.

9 Your Data Rights

As a C9TAYA player, you have specific rights when it comes to your personal data. If you want to exercise any of these rights, simply get in touch with our C9TAYA support team. [email protected]We will respond to all data rights requests within 30 days.

10 Children and Minors

The C9TAYA platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone below 21 years old. If you are under 21, you must not use the C9TAYA platform or provide any personal information to us. We enforce this to keep the gaming environment safe and responsible for all users.

If C9TAYA becomes aware that we have unintentionally collected personal data from someone below 21 years old, we will delete that information immediately and close the related account. If you believe a minor has registered on the C9TAYA platform, please contact our support team right away [email protected] so the matter can be investigated without delay.

C9TAYA conducts age verification checks during registration and reserves the right to request proof of age at any time. If an account holder cannot confirm that they are at least 21 years old, the account will be suspended until verification is successfully completed.

11 Updates to This Privacy Policy

From time to time, C9TAYA may revisit this Privacy Policy to keep in step with how we run our day-to-day operations, changes in applicable rules, or improvements in the way we look after data. When updates that truly matter come up, we will give registered members a heads-up through email or an in-app notice at least 14 days before the revised policy takes effect.

Every time the policy gets refreshed, the newest version will live right on this page, with the "Last Updated" date clearly listed at the top. We suggest dropping by this page every so often so you always know how C9TAYA gathers, uses, and safeguards your personal information.

If any part of the updated Privacy Policy doesn't sit well with you, the wisest step is to stop using C9TAYA and close your account. Just remember that once the revised policy takes effect, continuing to use the platform means you're accepting the new terms.

12 Reach Out to Us

Whether you have questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a concern about how C9TAYA has handled your personal data, our support team is always ready to listen.

C9TAYA takes every privacy-related concern seriously. Once you lodge a formal data rights request, we will confirm that we received it within 72 hours, then work to give you a complete answer within 30 days. If the case turns out to be particularly complex, we may extend that period by another 30 days, and we will notify you about the extension along with the reason behind it.